Below FAQ are some common concerns of our customers.
If you have other questions, please just send it to shop@kitue.com.

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Need Help?

If you have an issue or question that requires immediate assistance, please contact us and we will get back to you as soon as we're available.


Yes, all our products are sourced directly from reputable Korean manufacturers and distributors. Through our trusted partners, we ensure that our customers receive authentic and high-quality products.

We are committed to providing a wide range of cruelty-free and vegan products. Listed products indicate whether they are cruelty-free, vegan, or both. Our commitment is to provide ethical and sustainable beauty products.

Feel free to send us an email with product information or a link so we may assist you in sourcing the product.


We frequently run promotions and discounts. Stay updated by subscribing to our newsletter and following us on social media for the latest updates on special offers, sales, and exclusive promotions.

Yes, the maximum number of orders per product is 99. We would be pleased to assist you if your needs exceed 99 per product.

It is possible that product photos and actual products may differ if a brand suddenly renews a product. As the product is the same, only the packaging and wording differ, so refunds cannot be issued in this circumstance.

Our products typically have a shelf life of one (1) year or longer. In the event a product is out of stock or discontinued, we may ship a product with a shorter shelf life.


Yes, we offer international shipping to a number of countries. Please accept our apologies as we are not able to cover all worldwide locations. Feel free to contact us if you would like us to look into shipping to your location. If there are sufficient requests for your location, we will discuss with our logistics provider how to best accomplish it.

It is the customer's responsibility to pay the customs and duty tax. If you require accurate information and an estimate of import taxes, you should contact your country's customs office. Shipping fees are based on freight charges and do not include import duties. Any customs duties, value-added taxes, and other incidental costs associated with customs clearance in the importing country are the responsibility of the customer.

Link to our Shipping Policy is below in the footer of every page.

Yes, you will be given a tracking number for you to track your package.

K-Packet is a low-weight service offered by Korea Post under the Universal Postal Union. Additionally, we offer a faster and more efficient delivery service through FedEx, DHL, etc.

No, carriers are selected in accordance with your location and their availability. You can rest assured that we will select the option that is optimized for the quality of delivery.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.


We accept major credit cards, debit cards, and PayPal for online transactions. Our payment process is secure, ensuring a safe and smooth shopping experience for our customers.

Send us an email so we can explore this further.


The customer is responsible for paying the shipping fee to return the products to our South Korean warehouse. There is a possibility that the actual shipping fees will be higher than what the customer had paid at the beginning.

Please provide a photo of the shipping waybill, a photo of the entire box, and a photo of the entire product. The original waybills and boxes should not be thrown away as they may be needed upon return.

As long as the product itself is not damaged, the shipping box and packaging will not be treated as damaged.

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